UPDATE: 27th March 2020 at 11:31am GMT
All services are now back to normal.
UPDATE: 20th March 2020 at 09:19am GMT
MJog Clients can now connect and synchronise.
UPDATE: 19th March 2020 at 12:36pm GMT
MJog Clients Cannot Connect or Synchronise to MJog Servers – We are aware that there is an issue with our Dispatcher Servers at present which is disrupting the sending of all messages. Currently no SMS or SMART messages can be sent. We are working to resolve this issue as quickly as possible.
UPDATE: 18th March 2020 at 16:29pm GMT
- ‘Now’ messages via Desktop GP and via the MJog client are now behaving as normal.
- Appointment Reminders are now working as normal.
Due to a dramatic increase in SMS traffic generated by COVID-19 messaging campaigns, we are experiencing significant delays in the delivery of campaign messages. We are working hard to reduce the backlog of SMS messages.
Last week there was a bottleneck limiting SMS flow to the network which made the backlog larger, this is now resolved and we’re working to clear these messages. Our support team are working towards allocating more hardware resources to allow us to increase message processing capabilities which help with the additional traffic we’re experiencing at this time.
If you need to send an urgent message to a patient, we recommend using Smart (MJog Messenger), sending a message through MJog Desktop GP, or sending a ‘Now’ message within MJog.
Message priority is as follows:
- Individual messages via Desktop GP or ‘Now’ Messages
- Appointment Reminders
- Campaign Messages
How You can Help Us Help You
The Coronavirus outbreak has caused a significant increase in the amount of support requests we’re receiving . If you’re looking to run a campaign or send a message about the Coronavirus you can view our guidelines here.