Web Messenger

Cut SMS costs in half

CCGs in England can save an average of £135,000 per year in SMS costs by enabling delivery through Web Messenger. 

Web Messenger helps practices engage with more patients, at a lower cost.

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Some CCGs in England could save over £200,000 a year by using Web Messenger.

What are the benefits?

Web Messenger brings patients, practices, and CCGs huge benefits.

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Save Money

Web Messenger compresses long SMS messages into a 1-segment SMS, which saves thousands every year in SMS costs.

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Increase Engagement

Messages sent via Web Messenger can include video, images, and surveys. These help engage patients more than an SMS.

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Send to All

Reach all your patients through Web Messenger, whether they have internet access or not. You can default back to traditional SMS anytime.

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How it works

MJog sends your patient a one segment SMS message telling them they have a message from their practice. In the SMS message there’s a link that sends them to a secure web page launching Web Messenger. Within Web Messenger is the stylised full message from the practice, plus further details.

"I am really enjoying using MJOG messenger. It really is a dream as I am using the templates, engaging with patients, getting replies back and it supports all the other online services we are offering. Such a simple messaging tool but very powerful. Small changes, big impact. Truly transformational."

- Dr Amir Hannan, MBE

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Huge cost savings

For every ~160 characters in an SMS, an extra 'segment' is needed for the SMS to be delivered. Each one of these segments costs 1.55p. The average SMS message length in the UK is 330 characters, or 3 segments, totally 4.65p per SMS message sent.

What Web Messenger does is compress this message into a Smart message and then present it to the patient on a secure webpage. The patient is notified by an SMS message of less than 160 characters, or 1 segment, cost just 1.55p.

By removing two segments, 3.1p is saved per patient per message, totally up to millions of pounds every year saved for the NHS.

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Why it's great for patients

There's a reason that WhatsApp has over 65% reach in the UK, with 78% of 25-34 year olds using the service. It's clear that people want a richer messaging solution than SMS as it's more secure and more engaging.

Smart messages, delivered by Web Messenger, are engaging messages that pack a punch. By including relevant information from the practice, patient confidence in their healthcare and practice is improved.

Patients prefer to interact with their GP through rich messaging, and Web Messenger brings that functionality to the masses.

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Full Feature List:

  • Free message delivery, data messages become primary channel with SMS is used as a backup
  • Controlled replies – patients respond using quick access button, multiple choice can be provided and controlled by practice
  • QOF Questionnaires enabling 2-way SNOMED Coding
  • Increase Patient Online Usage, helps achieve target for POL target
  • Highly engaging messages, can include Images or links to other apps and websites or service provided by practice e.g. online consultations, auto check in, practice website.
  • Secure Messages, encrypted & pin protected.
  • Centralised reporting of message usage reports of practice specific message usage
  • CCG design and distribution of public advised messages
  • Target patient stipulation for CCG wide messaging
  • Practice grouping, enables sending of messages to specific localities or entire CCG
  • Automatic Smart Invites programme to encourage ongoing patient downloads without need for blanket invite
  • Patient Welcome template incorporated into registration, providing access to other NHS services